Welcome to M·E·L Research & Service Development - a
modern consultancy practice that's truly different!
Who we are
We offer something very special. We
are a unique expert research and consultancy practice -
designed specifically to help clients who want to improve public
services and get the most from their limited budgets.
We aim to be the UK's most
progressive, forward-thinking, and cost-effective research and
consultancy practice, working across the full range of the UK's
public services - councils, policing, housing providers,
healthcare, waste management, businesses, third sector, and
government delivery agencies.
Across these services we stand for
measurement, evaluation, learning - the three core
principles for evidence-based public service excellence. This means
not just surveys (measurement), but high quality insight and
interpretation of the results (evaluation), and ways of achieving
service improvement (learning).
By uniquely combining these three
services within our business, we provide integrated specialist
expert research and consultancy support - real added value at an
affordable price - that out-performs competitors in helping our
clients reach true standards of excellence.
How we work
We run a research and technical
operation (providing measurement and evaluation), and a service
development consultancy academy (delivering the learning).
The core of our business is centred on
our research and technical
services division - which runs high quality,
specialist research surveys and service evaluation. This delivers a
full service capability including:
- Customer insight and specialist consumer research surveys
(qualitative and quantitative)
- Doorstepping promotions and behaviour change campaigns
- Environmental and municipal waste monitoring and audit
- CACI Insite GIS mapping, and expert data analysis
- Systematic project, theme and programme evaluation
Linked to the research and technical
division is the M·E·L Expert
Practice Academy arm of the business. Our expert
practice academies are about service development - in environment,
communities and public health. They deliver the
learning element of the M·E·L brand - helping
you develop clear, simple, innovative ways to improve services. We
also host expert practice workshops, run skill-building sessions
and help you learn from your own experience and the experience of
Please click here to view our current
M·E·L Research & Service
Development - standing for excellence!