Housing, Neighbourhood Planning and Development
Policy drivers
Social housing is a rapidly evolving sector and big questions
are being asked - about breaking the link between worklessness and
social housing, reviewing lifetime tenancies, and linking the
provision of social housing to wider community regeneration, Big
Society engagement, mutualism and tenant management.
M·E·L Research is ideally placed to offer an enhanced range of
research services in social housing, offering distinctively better
value from the new STAR and satisfaction tracker surveys
than the conventional market research agencies. We also think
outside the traditional 'tenant participation' box - with our new
community capacity-building services that boost the quality of
tenant scrutiny around skilling tenants in accredited community
research, multi-service action planning, neighbourhood audit and
ASB partnership working.
Addressing the broader housing strategy agenda, we specialise in
researching high-profile housing and healthcare needs such as
those felt by newly-migrant communities, and the tenure aspirations
of minority communities as a whole. We have evaluated homelessness
services for support agencies such as Shelter.
In housing market research, we have developed a major specialism
in the much-neglected private rented sector (PRS) which currently
is the fastest-growing tenure option. We have developed a unique
capacity to conduct both landlord and tenant surveys, and hold
unique insight into the business drivers of PRS landlords, to help
guide the growth of good practice in PRS provision. For housing
renewal schemes we have pioneering a Health Impact Assessment
methodology piloted in Blackburn to ensure all positive and
negative impacts from housing regeneration schemes are identified
and measures instated to maximise the wider public health benefit
in housing renewal areas.
Our expertise
- STAR and Tenant Satisfaction Tracker Surveys
- Meeting TSA Standards in 'neighbourhood and community' and
'involvement and empowerment'
- Customer Satisfaction Tracker Surveys
- Customer Segmentation and Customer Insight research
- Housing Aspirations research
- Private Rented Sector research
- Tenant Scrutiny research training - community research and
audit
- Tenant Empowerment and ASB consultancy advice
- Health Impact Assessment in housing renewal schemes
Case studies
Measuring Local
Indicators
Midland
Heart Customer Satisfaction Measurement Programme
Midland
Heart Customer Segmentation
People and Places
customer insight guide
Urban Living
Estate Agents Survey
Urban Living Private Rented
Sector Survey
Account Manager: Karen Etheridge
For further information on any of our Housing and Planning
services or to speak to someone informally about your requirements,
contact Karen
Etheridge (0121 604 4664)
Team: Click here to see
our team structure