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Research and Technical Services

Our business aim is to help clients use evidence to shape better services. We do this through provision of measurement, evaluation and learning. Our research and technical services division supports this by running high quality, specialist research surveys and service evaluation.

We provide a full service, quality-assured, in-house consumer research service. Unlike mass market research firms, our specialist research and consultancy practice has tailor-made this facility to the needs of the public services. We can deliver:

• Quantitative research using face-to-face, CATI, online, postal and panel surveys
• Qualitative and deliberative research, using focus groups, deliberative workshops and mystery shopping
• We deliver and evaluate behaviour change through doorstep promotions and events
• We have the UK's longest-established capability for undertaking municipal waste analysis  and wider waste management research surveys
• We hold a licensed service agreement with CACI to deliver InSite GIS mapping, and expert data analysis
• We offer systematic project, theme and programme evaluation techniques to Cabinet Office Magenta Guide standards.