Consultation for Service Improvement
What's the agenda?
The 2007 Local Government Act now places Councils and Primary
Care Trusts under a new 'duty to consult'. Consumer views of public
services are of course an essential pre-requisite for user-led
service improvement. But how do we ensure surveys are designed to
ensure the results are used to improve services, instead of just
being consultation for its own sake? How can you get the benefits
from a dedicated local consultation team as compared to
commissioning off-the-shelf mass market research? Do community
panels work? In public health and primary care, how can we ensure
LINks and wider Patient and Public Involvement draws in a
representative cross-section of people, and truly helps improve the
patient experience?
Our Expertise
- Public attitudes and consumer research for public services
- Customer Services user research, and Customer Insight
profiling
- Quality of life research, and general service user satisfaction
surveys
- Planning PPG17 Open Space access surveys
- Citizens panels and community workshops
- Geodemographic precision grade sampling and mapping from our
CACI InSite Acorn mapping capability
- E-communication that attracts
- M·E·L MetroPoll - our new integrated consumer research service
for metropolitan authorities and LSPs
- Community-based PPI Forums at neighbourhood level
- Skilling public service workers in communicating and
consultation methods
Click here to view our client testimonials