Social Housing & Sustainable Communities
What's the agenda?
Housing growth and an enhanced role for the social housing
sector are back on the agenda, but will the 2008 credit crunch
deflate these hopes? Do we know enough about what influences
people's chosen housing pathway? What local quality of life issues
affect market location as much as the property itself? Can the
Housing Market Renewal concept turn around the attractiveness of
low demand areas? What do we know about the Private Rented Sector -
how it meets demand and how to help the sector up its standards?
How will ALMOs assess their options for the future, and will
tenants be able to cast their verdict? What do social landlords
need to do, to use the 2008 CIH Customer Insight guidance to boost
their services? Is the STATUS survey enough to assess tenant
satisfaction? What are the best models for achieving a strategy of
sustained engagement?
Our Expertise
- Housing market demand and perceptions research for sustainable
communities
- Specialist housing choice pathway and market demand research
for BME communities
- PRS surveys, estate and letting agent surveys
- STATUS satisfaction surveys for Councils and Register of Social
Landlords
- Enhanced customer segmentation analysis and GIS profiling of
tenants and neighbourhoods
- Helping RSLs use the CIH Customer Insight guidance for evidence
based continuous improvement and EFQM Excellence reviews
- Options for consulting and engaging tenants in service
improvement
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